Refund policy

 

Return & Refund Policy

Welcome to VexsaNova. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

  • Returns are accepted within 7 days of receiving your order.

  • Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

  • Products damaged due to misuse, improper handling, or normal wear and tear are not eligible for return.

  • For hygiene and safety reasons, certain products may not be eligible for return or exchange.

Refunds

  • Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

  • If approved, the refund will be processed within 5–10 business days.

  • Refunds will be issued through the original payment method whenever possible.

  • Shipping charges are non-refundable unless the item received is defective or incorrect.

Exchange Policy

  • Exchanges are available for defective, damaged, or incorrect products subject to stock availability.

  • Customers must contact us within 48 hours of delivery for exchange requests related to damaged or incorrect items.

Return Shipping

  • Customers are responsible for return shipping costs unless the product received is defective, damaged, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for lost return parcels.

Order Cancellation

  • Orders may be canceled within 24 hours of placement.

  • Once an order has been shipped, it cannot be canceled and must follow the return process.

Contact Us

For any return, refund, or exchange inquiries:

By placing an order with Vexsa Nova, you agree to this Return & Refund Policy.